Shipping & Returns
What to expect, and what happens when something is not right.
Production time
Almost everything in this store is made to order. Nothing sits in a warehouse waiting — your shirt is printed after you buy it, with the design, colour, and personalization you chose.
- Apparel, drinkware, and journals: 7–10 business days before dispatch
- Coins, decals, and keychains: 3–5 business days
- Orders of 20 or more pieces: allow up to 15 business days
Transit is on top of that. Production time starts the business day after your order is placed, not the same day.
Shipping rates
- Free on orders over $75
- $6.95 flat on everything below that, anywhere in the United States
- Free for reunion pickup
We ship USPS or UPS depending on weight. A tracking number is emailed when your order leaves. We do not ship outside the United States through the site — email orders@swhs50.com for a quote.
Reunion pickup
Choosing pickup at checkout removes shipping entirely. Date to be announced after Labor Day — once the date is confirmed we will email everyone holding a pickup order with the time, the location, and what to bring.
Cannot make it after all? Email us before the event and we will ship your order at the normal rate instead.
Returns
Items without personalization
Returnable within 30 days of delivery, unworn, unwashed, and in original condition. Email us for a return address. Refunds go back to the original payment method within five business days of the item arriving. Return postage is yours unless the item was wrong or faulty.
Personalized items
A shirt with your name and class year on it cannot be resold to anyone else, so personalized pieces are not returnable — unless the fault is ours.
“The fault is ours” means: we printed something other than what your order says, the print is defective, or the item arrived damaged. It does not cover a misspelling you submitted, or a size you chose. Please read your confirmation email — it lists every personalization exactly as it will be produced.
Something arrived wrong or damaged
Send a photo to orders@swhs50.com within 14 days of delivery, with your order number. We will remake it or refund it, whichever you prefer. You do not need to ship it back.
Cancelling or changing an order
Email us as soon as possible with your order number. Before production starts we can change anything or cancel outright for a full refund. Once a personalized item is printed, it cannot be cancelled.
Lost packages
If tracking shows delivered but nothing arrived, check with your household and neighbours first, then contact us. We will open a carrier claim, and we will not leave you without your order while it is sorted out.
Questions this page does not answer? Get in touch.